Return Policy

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.

To be eligible for a return, your item must be in reasonable condition and include proof of purchase. We want you to feel confident using our products, so you may use the product and still request a return within the 90-day return period.

To start a return, please contact us at trueloveskincare@gmail.com

If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at trueloveskincare@gmail.com

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you receive the item you want is to return your current item, and once the return is approved, place a separate order for the replacement item.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card company.

If more than 15 business days have passed since your return was approved, please contact us at max@byldcommerce.com.